Support
Get help with payments, balances, verification, and account access. We are here for users across Africa buying crypto with local payment methods.
support@binami.net
We aim to reply within 24–48 hours
In-app
Sign in for account-specific help
Include payment references
Hours
Mon–Sun · 08:00–22:00 EAT
Urgent payment issues prioritised
Frequently asked questions
Create an account, choose an asset, and pay with a supported local method such as M-Pesa, Airtel Money, MTN MoMo, Orange Money, bank transfer, or card where available. Once payment confirms, your balance updates in the wallet.
Also see Data Protection, Proof of Reserves, and Terms of Service.
Send a message
Tell us what happened. Include amounts and payment references for deposit issues.